Dispatch and Delivery

The following terms and conditions apply to dispatch and delivery of any purchase made through our website ​​​. 

Confirmation will be sent to the email address entered at checkout. This is your receipt and should be kept as proof of purchase.  

Once payment is received orders are processed and dispatched within 2-3 business days. We will contact you if there are any issues or delays. 

Cost 

We charge a flat rate of $9.95 for delivery within Australia.  

Method and time 

Standard delivery in metropolitan areas: 5-7 business days. 

Express delivery: 2-3 business days. 

Please note, all delivery estimates commence from the date of dispatch, not the date the order is placed. 

We offer express shipping at the time of checkout for $15.00. Subject to the operations of our delivery agents, orders sent by express shipping will arrive within 2-3 business days of dispatch, depending on the location within Australia. 

We offer package tracking at time of checkout for $[insert price]. Tracking codes will be sent by email when the order has been dispatched. Standard delivery times apply to tracked orders. 

We only deliver within Australia. 

If the package is lost in transit, please contact Australia Post and quote the tracking number provided in the dispatch confirmation email. If the carrier cannot locate the item, we will lodge an enquiry to locate the item. 

It is the customer’s responsibility to ensure accurate delivery address and contact details. Multiple delivery attempts, re-direction or returned packages may attract additional fees which may be billed by the carrier.  

We have no control over third-party agents responsible for delivering packages and recommend that you obtain insurance to cover delivery. Where possible we will assist you in any claim against a third-party delivery agent.  

In limited circumstances, if multiple items have been purchased from us, and one or more items are temporarily unavailable, we will dispatch the available items in the order. 

In the event of an incomplete order, we will make contact to discuss the items that cannot be immediately delivered. In most cases we will source the ordered items and have them delivered separately at our own cost. If we are unable to source the items, we will refund any product we cannot deliver. 

Our refund policy applies to items damaged during delivery. If your order arrives damaged or incomplete, please immediately take a photo and contact us. 

For questions about delivery or shipment of orders, please contact us at: